Have a complaint? Let's resolve it.


Shining Stars Fostering Agency aims to provide outstanding service and support to those we work with. However, there may be occasions where we may get it wrong. If you feel that you would like to complain about any aspect of our service you can do so either in writing, by telephone or via email. Please see details as follows.

Complaints to Shining Stars Fostering

Shining Stars Fostering Agency
Yasir Farooqui
Registered Manager
The Lansdowne Building
2 Lansdowne Road
Croydon
CR9 2ER

Tel: 020 8263 6260
Email: info@shiningstarsfostering.com

Any complaint made can be done without fear and in the knowledge that it will be thoroughly investigated.

You can also make a complaint directly to the Ofsted (Office for Standards in Education, Children’s Services and Skills) for services in England.

Complaints to Ofsted

Ofsted

Piccadilly Gate,
Store Street,
Manchester,
M1 2WD

Tel: 0300 123 1231 (General enquiries)
Tel: 0300 123 4666 (concerns/complaints)
Email: enquiries@ofsted.gov.uk
Website: www.ofsted.gov.uk

Please contact the office on 0208 263 6260 if you require a copy of our complaints policy.

Want to know if you can foster?

Find out if you meet the criteria to become one of our foster carers.

We are recruiting Foster Carers

We are currently recruiting foster carers across all the London Boroughs and the surrounding counties. Please go through the website and contact us to register an interest in fostering.

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SSFA has a range Policies and Procedures concerning Social Work Practice, HR and Finance which are used to guide staff and for tendering and commissioning purposes.  If any of the issues that are not covered please do contact your supervising social worker or our registered manager who will guide you to the appropriate policy.  Shining Stars Fostering Agency Tri-X policies

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