Complaints

Shining Stars Fostering Agency aims to provide the outstanding service and support to those we work with. However, there may be occasions where we may get it wrong.If you feel that you would like to complain about any aspect of our service you can do so either in writing, by telephone or via email:-

Yasir Farooqui

Registered Manager

The Lansdowne Building

Office 131

No 2 Lansdowne Road

Croydon

CR9 2ER

Tel: 020 8263 6260

Mobile: 07830283089 / 07886127826

Email: info@shiningstarsfostering.com

Any complaint made can be done without fear and in the knowledge that it will be thoroughly investigated.

You can also make a complaint directly to the Ofsted (Office for Standards in Education, Children’s Services and Skills) for services in England.

Ofsted

Piccadilly Gate,

Store Street,

Manchester,

M1 2WD

Tel: 0300 123 1231 (General enquiries)

Tel: 0300 123 4666 (concerns/complaints)

Email: enquiries@ofsted.gov.uk

www.ofsted.gov.uk

Please contact the office on 0208 263 6260 if you require a copy of our complaints policy.

Get in touch now

Call 020 8263 6260

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